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Description

Job description:


We are looking for a Call Center Representative who can book qualified appointments for customers who are interesting in going solar! The representative must have a positive and upbeat attitude!

You will answer incoming calls from customers who want to book appointments. You will be a member of the primary contact team for consumers interested in the product we offer (solar).

This position pays hourly and includes commissions as well!


Responsibilities:


  • Manage large amounts of inbound calls in a timely manner
  • Follow communication “scripts”
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets


Skills:


  • Previous experience in a call center is a must
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively


Life at 365 Solar Energy